Frequently Asked Questions

Creating an account on BibahoBangla is quick and easy:

• Visit our website at app.bibahobangla.com/signup
• Enter your mobile number and verify it with the OTP sent via SMS
• Fill in your basic details including name, gender, date of birth, and location
• Add your profile photo and additional information
• Complete your profile to increase visibility and get better matches

Registration is 100% free and takes less than 5 minutes!

Yes! BibahoBangla offers a comprehensive free membership that includes:

• Profile creation with photos and detailed information
• Search and browse thousands of verified profiles
• Send interest to profiles you like
• Receive messages from premium members
• View profile visitors and who liked your profile

We also offer premium membership plans with additional features like unlimited messaging, advanced filters, and profile highlighting. Check our membership page for details.

To create a complete profile on BibahoBangla, you'll need to provide:

Basic Information:

• Full name, gender, date of birth
• Mobile number for verification
• Height, weight, complexion
• Religion and marital status

Education & Career:

• Educational qualifications
• Occupation and income

Family & Location:

• Father's and mother's occupation
• Number of siblings
• Permanent and present address

Partner Preferences:

• Age range, height, education
• Location and marital status preferences

No, you don't need to download anything! BibahoBangla works on:

• Web Browser: Access from any device at app.bibahobangla.com
• Mobile App: Available for Android and iOS for a better mobile experience

The web version has all the same features as the mobile app, so you can use whichever is more convenient for you!

Profile verification is a process where we manually verify the authenticity of your profile. Benefits include:

• Trust Badge: Verified profiles get a blue checkmark badge
• Higher Visibility: Verified profiles appear higher in search results
• More Responses: Users are 3x more likely to respond to verified profiles
• Safety: Helps protect the community from fake profiles

To get verified, simply upload a clear photo of yourself holding your National ID card. Our team will review it within 24-48 hours.

Yes! BibahoBangla offers several privacy options:

• Hide Profile: Temporarily hide your profile from all searches
• Block Users: Block specific users from viewing your profile or contacting you
• Photo Privacy: Control who can see your photos (all users, premium members only, or only after you accept their interest)
• Contact Privacy: Hide your phone number and only show it to selected matches

You can adjust these settings anytime from your profile settings page.

Here are proven tips to improve your profile:

Photo Tips:

• Upload a clear, recent photo where your face is visible
• Add multiple photos showing different aspects of your personality
• Avoid group photos or heavily filtered images

Profile Description:

• Write a genuine, detailed "About Me" section
• Be honest about your expectations and preferences
• Mention your hobbies, interests, and life goals

Verification:

• Complete profile verification to get the blue checkmark
• Fill in all profile fields (100% profile completion)

Yes, you can edit your profile anytime! Simply:

• Log in to your account
• Go to "Edit Profile" in the menu
• Update any information you want to change
• Save your changes

Note: Some basic information like gender and date of birth cannot be changed after registration for security reasons. If you need to change these, please contact our support team.

BibahoBangla uses an intelligent matching algorithm that considers:

• Your Preferences: Age, height, education, location, religion, and marital status preferences
• Their Preferences: Whether you match what they're looking for
• Compatibility Factors: Similar backgrounds, education levels, and family values
• Activity: Recently active users are prioritized
• Profile Completeness: Complete profiles get better matches

The system updates matches daily to show you the most relevant profiles!

Absolutely! BibahoBangla offers comprehensive search filters:

Basic Filters (Free):

• Age range, height, religion
• Education level, occupation
• City, district, division
• Marital status

Advanced Filters (Premium):

• Income range
• Family type and values
• Physical attributes (complexion, body type)
• Lifestyle preferences (smoking, drinking habits)
• Recently active profiles only

If you're seeing fewer matches than expected, try these solutions:

• Broaden Your Preferences: Expand age range, location, or education requirements
• Complete Your Profile: Incomplete profiles get fewer matches
• Add Photos: Profiles with photos get 10x more visibility
• Get Verified: Verified profiles appear in more searches
• Be Active: Log in regularly to boost your profile visibility
• Try Different Filters: Adjust your search criteria

Our database includes over 10,000+ active profiles across Bangladesh, so there's someone for everyone!

You can see your profile visitors in two ways:

• Free Members: See the last 5 profile visitors
• Premium Members: See unlimited profile visitors with full details

To view your visitors:

• Go to "Who Viewed Me" section in your dashboard
• See the list of users who viewed your profile with timestamps

Sending interest is simple and available to all members:

• Browse profiles using search or recommendations
• Click on a profile you're interested in
• Click the "Send Interest" button
• Optionally add a personal message (premium feature)
• The user will be notified about your interest

Free members can send up to 10 interests per day. Premium members have unlimited interests.

Interest:

• One-click way to show you're interested
• Available to all members (limited per day)
• User receives a notification
• No direct message initially (unless premium)

Message:

• Direct text communication
• Requires premium membership to send
• Free members can only reply to messages
• Real-time chat experience

Think of interest as a "like" and message as actually starting a conversation!

Free members have limited messaging capabilities:

Free Members Can:

• Receive messages from premium members
• Reply to messages they receive
• Send interests with optional short note

Free Members Cannot:

• Initiate new conversations
• Send unlimited messages

To unlock unlimited messaging, upgrade to our premium membership starting from just ৳500/month!

BibahoBangla shows message status indicators:

• Sent: Single gray checkmark - message sent to server
• Delivered: Double gray checkmark - message delivered to recipient
• Read: Double blue checkmark - recipient opened and read your message

You can also see when the user was "Last Online" on their profile to know if they're active.

Premium membership unlocks powerful features:

Communication:

• Unlimited messaging to any profile
• Send interests with personalized messages
• Priority response from free members

Visibility:

• Your profile highlighted in search results
• 3x more profile views
• Premium badge on your profile

Search & Discovery:

• Advanced filters (income, lifestyle, etc.)
• See unlimited profile visitors
• View who sent you interest
• Access to verified profiles only filter

Privacy & Support:

• Enhanced privacy controls
• Priority customer support
• Ad-free experience

We offer flexible premium plans to suit your needs:

• 1 Month: ৳1,000 (best for quick matching)
• 3 Months: ৳2,500 (৳833/month - save 17%)
• 6 Months: ৳4,500 (৳750/month - save 25%)
• 12 Months: ৳8,000 (৳667/month - save 33%)

All plans include the same premium features. Longer plans offer better value!

Visit our membership page to see current offers and discounts.

BibahoBangla accepts multiple convenient payment methods:

• bKash: Quick payment via bKash mobile wallet
• Nagad: Pay through Nagad app
• Rocket: DBBL Rocket payment
• Credit/Debit Card: Visa, MasterCard, Amex
• Bank Transfer: Direct bank deposit

All payments are 100% secure and encrypted. We never store your payment information.

Premium memberships are valid for the duration you purchased:

• No Auto-Renewal: Your plan won't renew automatically
• Full Duration Access: Use all premium features until your plan expires
• After Expiry: Account reverts to free membership
• Refund Policy: Refunds available within 7 days if you haven't used premium features (messaging, advanced filters, etc.)

For refund requests or questions, contact our support team at info@bibahobangla.com or call +8801863909369.

Absolutely! We take data security very seriously:

• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Your data is stored on secure servers with regular backups
• Privacy Controls: You control who sees your photos and contact details
• No Data Selling: We never sell your data to third parties
• Verified Team: Only authorized staff can access user data for support purposes

Read our full Privacy Policy for complete details.

If you encounter a suspicious profile or inappropriate behavior:

• Report Button: Click the "Report" button on the user's profile
• Select Reason: Choose from options like fake profile, inappropriate content, harassment, etc.
• Add Details: Provide specific information about the issue
• Block User: Immediately block the user to prevent further contact

Our team reviews all reports within 24 hours and takes appropriate action including warnings, suspension, or permanent ban.

For urgent safety concerns, contact us immediately at info@bibahobangla.com

For your safety, never share the following until you've met and verified the person:

• Financial Information: Bank account, credit card, bKash PIN
• Exact Home Address: Share general area only, not specific address
• Workplace Details: Company name and area is fine, but not exact office location
• Social Media Passwords: Never share passwords for any account
• Personal Documents: Don't share NID, passport, or other ID scans

Red Flags:

• Someone asking for money or financial help
• Pressure to move conversation off-platform immediately
• Reluctance to video call or meet in person
• Stories that seem too good to be true

Here are ways to verify profile authenticity:

Check for Verification Badge:

• Look for the blue checkmark on profiles
• Verified profiles have been manually reviewed by our team

Profile Completeness:

• Genuine profiles are usually 80%+ complete
• Multiple photos from different angles
• Detailed, well-written descriptions

Communication Red Flags:

• Be wary of profiles that avoid video calls
• Generic or copy-pasted messages
• Immediate requests for money or personal info

Verify Through Video Call:

• Request a video call before meeting in person
• Our platform supports in-app video calling for premium members

Resetting your password is simple:

• Go to the login page
• Click on "Forgot Password?" link
• Enter your registered mobile number
• Verify your identity with the OTP sent via SMS
• Create a new password

If you don't have access to your registered mobile number, contact our support team with proof of identity.

If you're having trouble uploading photos, check these:

File Requirements:

• Format: JPG, JPEG, PNG only
• Size: Maximum 5 MB per photo
• Dimensions: Minimum 400x400 pixels
• Content: Clear face photo, no inappropriate content

Common Issues:

• Slow internet connection - try again with better connection
• File too large - compress or resize before uploading
• Browser cache - clear cache and try again
• Ad blockers - disable temporarily and retry

Still having issues? Contact support at info@bibahobangla.com

We're sorry to see you go! To delete your account:

• Go to Settings > Account Settings
• Scroll to "Delete Account" section
• Click "Delete My Account"
• Confirm deletion by entering your password

Important Notes:

• Permanent: Account deletion is permanent and cannot be undone
• Data Removal: All your data will be deleted within 30 days
• Premium Plan: No refund for remaining premium membership period
• Alternative: Consider hiding your profile temporarily instead

Our support team is here to help! Contact us through:

Email:

• info@bibahobangla.com
• Response time: Within 24 hours

Phone:

• +8801863909369
• Available: 10 AM - 8 PM (Saturday to Thursday)

Live Chat:

• Click the chat icon at the bottom right of any page
• Instant responses during business hours

Social Media:

• Facebook: @bibahobangla247
• Instagram: @biba.hobangla

Premium Members: Get priority support with faster response times!