Frequently Asked Questions

Creating an account on BibahoBangla is quick and easy:

• Visit our website at app.bibahobangla.com/signup (or use our Android app)
• Enter your mobile number and verify it with the OTP sent via SMS
• Fill in your basic details including name, gender, date of birth, and location
• Add your profile photo and additional information
• Verify your face with your phone camera (you can skip this at signup, but you need it to send or accept interest, shortlist and start a chat)
• Complete your profile to increase visibility and get better matches

You must be 18 or older, and one account is allowed per mobile number. Parents or guardians can create and manage a profile for their son or daughter (choose “অভিভাবক” at signup).

Registration is 100% free and takes less than 5 minutes!

Yes! Joining BibahoBangla is free, and that includes:

• Profile creation with photos and detailed information
• Search and browse profiles with all search filters
• Send and accept interest and shortlist profiles you like
• Receive messages and reply to chats that others start with you

You pay only for contacts: one contact unlocks chat and the phone number of one specific person, permanently. You can buy a single contact, a monthly package or the special yearly offer. Prices are the same for men and women — see current prices on our membership page.

To create a complete profile on BibahoBangla, you'll need to provide:

Basic Information:

• Full name, gender, date of birth
• Mobile number for verification
• Height, weight, complexion
• Religion and marital status

Education & Career:

• Educational qualifications
• Occupation and income

Family & Location:

• Father's and mother's occupation
• Number of siblings
• Permanent and present address

Partner Preferences:

• Age range, height, education
• Location and marital status preferences

No, you don't need to download anything! BibahoBangla works on:

• Web Browser: Access from any device, including iPhone and computer, at app.bibahobangla.com
• Android App: Available on Google Play for a better mobile experience

The web version has all the same features as the mobile app, so you can use whichever is more convenient for you!

BibahoBangla verifies members in two ways:

• Mobile Number: Every account's mobile number is confirmed with a code sent by SMS (OTP)
• Face Verification: Done with your phone camera — look into the oval and turn your head left and right when asked. On a computer without a camera, scan the QR code to finish on your phone
• Trust Badge: Members who complete face verification get a verified badge
• Full Access: You can skip face verification at signup, but it is needed to send interest, shortlist, accept interest and start a chat
• Safety: Helps protect the community from fake profiles

Please note: the verified badge only means a live person matching the profile photo was checked by camera. It does not check identity documents, NID, marital status, income or background — please verify those through your families.

Yes! BibahoBangla offers several privacy options:

• Hide Profile: Deactivate your profile to hide it for now — log in and turn it active again whenever you like
• Block Users: Block specific users from viewing your profile or contacting you
• Photo Lock: With a package, lock your profile photo — members can send a request to see it, and you decide
• Number Lock: With a package, lock your phone number so it is not shown, even to members who use a contact for you (they can still chat with you)
• Islamic Account: Profiles with the Islamic account type never show the real photo

You can adjust these settings anytime from your profile settings page.

Here are proven tips to improve your profile:

Photo Tips:

• Upload a clear, recent photo of only you, with your face to the camera
• Add gallery photos (up to 6) showing different aspects of your personality
• Avoid group photos or heavily filtered images

Profile Description:

• Write a genuine, detailed "About Me" section
• Be honest about your expectations and preferences
• Mention your hobbies, interests, and life goals

Verification:

• Complete face verification to get the verified badge
• Fill in all profile fields (100% profile completion)

Yes, you can edit your profile anytime! Simply:

• Log in to your account
• Go to "My Profile" in the menu
• Update any information you want to change
• Save your changes

Note: New photos are screened automatically and appear on your profile once they are approved.

BibahoBangla does not pick or arrange matches for you — you stay in control:

• Search: Use free filters for age, height, education, occupation, religion, marital status, location and account type
• Activity: Recently active members are shown first
• Shortlist: Save the profiles you like and come back to them later
• Interest: Send interest to show you are interested — it's free
• Contact: When you want to talk, use a contact to unlock chat and the phone number of that person

You and your family decide whom to contact, at your own pace.

Absolutely! Every search filter is free for every member:

• Age range, height, religion
• Education level, occupation
• District/city and area
• Marital status
• Account type (General or Islamic)

If you're seeing fewer matches than expected, try these solutions:

• Broaden Your Preferences: Expand age range, location, or education requirements
• Complete Your Profile: Incomplete profiles get fewer matches
• Add Photos: Profiles with a clear photo get much more attention
• Get Verified: Face verification adds the verified badge and lets you send and accept interest
• Be Active: Recently active members are shown first in search results
• Try Different Filters: Adjust your search criteria

BibahoBangla has members from all 64 districts of Bangladesh, so keep looking — there's someone for everyone!

Sending interest is simple and free for all members:

• Browse profiles using search
• Click on a profile you're interested in
• Click the "Send Interest" button (face verification must be completed first)
• The user will be notified about your interest

Sending and accepting interest is free. Accepting an interest does not by itself open chat or show the phone number — for that, use a contact.

Interest:

• One-click way to show you're interested
• Free for all members
• User receives a notification
• Does not open chat or show the phone number

Message:

• Direct text communication
• Starting a chat with someone needs a contact for that person
• If someone has already started a chat with you, you can reply free
• Real-time chat experience

Think of interest as a "like" and message as actually starting a conversation!

Here is what you can do with and without a contact:

Without a Contact You Can:

• Receive messages
• Reply free to any chat that someone else started with you
• Send and accept interest

To Start a New Chat:

• Use a contact for that person — it unlocks chat and their phone number permanently
• Buy one contact at a time, or get several in a package

See current prices on our membership page.

A package gives you:

Contacts:

• A set number of contacts to use while the package lasts (1, 6 or 12 months)
• Each contact unlocks chat and the phone number of one person — permanently
• Unused contacts end when the package ends

Profile:

• Premium badge on your profile
• Photo lock — members must request to see your photo
• Number lock — your phone number stays hidden

Packages never renew automatically. Searching, sending interest and receiving messages stay free with or without a package.

Prices come from our live price list. You can pay for contacts in three ways:

• One-Time: one contact for one specific person
• Monthly Packages: a set number of contacts for 1, 6 or 12 months — longer packages are discounted
• Special Yearly Offer: a fixed number of contacts every day

Prices are the same for men and women, and packages never renew automatically.

Visit our membership page to see current prices.

BibahoBangla accepts bKash only:

• bKash: Pay in the app or on the website — you enter your bKash details on bKash's own secure page
• Wallet Balance: Top up your BibahoBangla wallet with bKash and pay from the balance
• On iPhone: Purchases are made on the website app.bibahobangla.com with the same account

Because you pay on bKash's own page, we never see your bKash PIN.

Packages are valid for the duration you purchased:

• No Auto-Renewal: Your package never renews automatically, so there is nothing to cancel
• Full Duration Access: Use your contacts until the package ends
• After Expiry: Unused contacts end; contacts you already unlocked stay unlocked, and your account continues as a free member
• Refund Policy: If bKash charged you but your balance or package was not credited within 24 hours, contact support within 7 days with the bKash TrxID — we credit it or refund it to the same bKash account. (Our system also checks bKash automatically and usually credits such payments within minutes.) Balance already used, contacts already unlocked and the unused part of a package are not refundable.

For refund requests or questions, contact our support team at support@bibahobangla.com or call 09639-224782 (24/7). Full details: Terms — Payments, Packages and Refunds.

Absolutely! We take data security very seriously:

• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Your data is stored on secure servers with regular backups
• Privacy Controls: Block members, hide your profile, and with a package lock your photo and phone number
• No Data Selling: We never sell your data to third parties
• Verified Team: Only authorized staff can access user data for support purposes

Read our full Privacy Policy for complete details.

If you encounter a suspicious profile or inappropriate behavior:

• Report Button: Click the "Report" button on the user's profile
• Write the Reason: Explain the problem, for example fake profile, inappropriate content or harassment
• Add Details: Provide specific information about the issue
• Block User: Immediately block the user to prevent further contact

Our team reviews all reports within 24 hours and takes appropriate action including warnings, suspension, or permanent ban.

For urgent safety concerns, contact us immediately at support@bibahobangla.com or call 09639-224782 (24/7)

For your safety, never share the following until you've met and verified the person:

• Financial Information: Bank account, credit card, bKash PIN
• Exact Home Address: Share general area only, not specific address
• Workplace Details: Company name and area is fine, but not exact office location
• Social Media Passwords: Never share passwords for any account
• Personal Documents: Don't share NID, passport, or other ID scans

Red Flags:

• Someone asking for money or financial help
• Pressure to move conversation off-platform immediately
• Reluctance to video call or meet in person
• Stories that seem too good to be true

Here are ways to verify profile authenticity:

Check for Verification Badge:

• Look for the verified badge on profiles
• It means a live person matching the profile photo was checked by camera — it is not an ID check, so verify the rest through family

Profile Completeness:

• Genuine profiles are usually 80%+ complete
• Multiple photos from different angles
• Detailed, well-written descriptions

Communication Red Flags:

• Be wary of profiles that avoid video calls
• Generic or copy-pasted messages
• Immediate requests for money or personal info

Verify Through Video Call:

• Request a video call before meeting in person
• Arrange it on your own phone once you have their number, ideally with family present

Resetting your password is simple:

• Go to the login page
• Click on "Forgot Password?" link
• Enter your registered mobile number
• Enter the code (OTP) sent to you by SMS
• The app shows a new password on screen — copy it
• Log in with that password, then change it in My Profile → Change Password

If you don't have access to your registered mobile number, contact our support team with proof of identity.

If you're having trouble uploading photos, check these:

File Requirements:

• Format: JPG, JPEG, PNG only
• Size: Under 3 MB works best
• Number: One profile photo plus up to 6 gallery photos
• Content: A clear photo of only you, face to the camera. Photos are screened automatically — pictures without a visible face, with nudity or offensive content, or that are mostly text are rejected

Common Issues:

• Slow internet connection - try again with better connection
• File too large - compress or resize before uploading
• Browser cache - clear cache and try again
• Ad blockers - disable temporarily and retry

Still having issues? Contact support at support@bibahobangla.com

We're sorry to see you go! To delete your account:

• In the app: Settings → Delete Account, then confirm with your password
• On the web app: log in at app.bibahobangla.com → Settings → Delete Account
• By email: write to support@bibahobangla.com

Important Notes:

• Permanent: Account deletion is permanent and cannot be undone
• Immediate: Deleting in the app or web app removes your account right away — see our Data Deletion Policy
• Balance & Packages: Any remaining wallet balance or package is forfeited without refund
• Alternative: Consider deactivating instead — it hides your profile, and you can log in and turn it active again

Support is available 24/7. Contact us through:

Phone:

• 09639-224782
• Available: 24/7 — answered by BibahoBangla's AI assistant

Email:

• support@bibahobangla.com
• Response time: our team replies within 24 hours

In the App:

• Go to More → Support to open a support ticket

Social Media:

• Facebook: @bibahobangla247
• Instagram: @biba.hobangla